Total quality describes the culture, attitude, and organization of a company that strives to provide customers (internal and external) with products and services that satisfy their needs.

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Total quality refers to a company's commitment to continuously improve and provide high-quality products and services that meet or exceed customer expectations. This involves instilling a culture and attitude of quality throughout the organization and implementing processes and systems to ensure consistent delivery of quality products and services.

Total Quality Describes the Culture, Attitude, and Organization of a Company