Which of the following is NOT one of Crosby's four absolutes or quality?
A) Make it clear that management is committed to quality
B) Quality is conformance to requirements
C) The standard should be "zero defects"
D) Quality is measured by the cost of nonconformance

Question

Quizplus · Accepted Answer

Crosby's four absolutes of quality include: Quality is conformance to requirements, the standard should be "zero defects", quality is measured by the cost of nonconformance, and the performance standard must be zero defects. The commitment of management to quality, while important, is not listed as one of the four absolutes.

Which of the Following Is NOT One of Crosby's Four