Which of the following goals is most likely to be set by an organization to measure effectiveness when it uses the external resource approach to measure organizational effectiveness?
A) improve customer service
B) reduce production costs
C) increase stock price
D) cut decision-making time

Question

Quizplus · Accepted Answer

When an organization uses the external resource approach to measure organizational effectiveness, it focuses on achieving goals that are related to external stakeholders, such as shareholders, investors, and customers. Increasing stock price is a common goal that reflects positive performance and satisfaction among external stakeholders, making it the most likely choice among the given options. Improving customer service may also be a goal, but it is not specific to the external resource approach and could apply to other approaches as well. Reducing production costs and cutting decision-making time are more internal-focused goals that may not directly align with external stakeholder interests.

Which of the Following Goals Is Most Likely to Be