________ means that the quality of services depends on who provides them as well as when, where, and how they are provided.

Question

Quizplus · Accepted Answer

Service variability refers to the fact that services can vary in quality depending on the person providing them, as well as when, where, and how they are provided. This is in contrast to goods, which can be more uniform in quality. Service providers can vary in their experience, training, and motivation, which can affect the quality of service they provide. Additionally, factors such as time of day, location, and environmental factors can also impact the quality of service received. Understanding service variability is important for service providers to manage and improve service quality, as well as for consumers to make informed choices about the services they receive.

________ Means That the Quality of Services Depends on Who