Question 1

A barrier to communication can be caused by

Accepted Answer

All of the above options can be barriers to communication. The structure and culture of an organization can create hierarchies and power dynamics that hinder effective communication. Multitasking can cause distractions and interfere with a person's ability to listen and understand. Human or technological intervention, such as language barriers or poor equipment, can also impede communication. Therefore, all of these options can be obstacles to effective communication.

Question 2

When crafting a message,which of these is a good way to demonstrate empathy?

Accepted Answer

Addressing the audience's needs shows that you understand and care about their perspective and are empathetic towards their concerns.

Question 3

Discuss the 8 steps in the communication model.

Accepted Answer

The answer of Discuss the 8 steps in the communication...

Question 4

What takes place when a receiver distorts information to make it fit their "mental map" of reality?

Accepted Answer

When a receiver distorts information to make it fit their "mental map" of reality, it is referred to as selective perception. This means that the receiver's preconceived notions or biases influence how they perceive and interpret the information, leading them to filter out or ignore information that does not align with their existing beliefs or expectations.

Question 5

The term ________ refers to groups that are affected by or have an interest in a company's actions.

Accepted Answer

The term "stakeholders" is commonly used to refer to groups of individuals or organizations that have an interest in or are affected by a company's actions or performance. This can include shareholders, employees, customers, suppliers, and communities, among others. Coalitions, confederacies, and partnerships may also involve groups with shared interests, but these terms are not as commonly used to describe the relationship between companies and their stakeholders.

Question 6

Business communication that is interactive,conversational,and open to those who wish to join follows which type of communication model?

Accepted Answer

The description of communication being interactive, conversational, and open to those who wish to join aligns with the social communication model, where communication is two-way, collaborative, and inclusive. This is in contrast to the broadcasted communication model, where information is transmitted to a large audience without much interaction or feedback. Published and reshaped communication models also do not necessarily involve open conversation and interaction, and passive communication refers to a lack of communication rather than a specific model.

Question 7

The more two people or two groups of people share experiences (personal,professional,and cultural)the more likely it is that receivers will get the intended meanings senders encode into their messages.

Accepted Answer

This statement is true. When two people or groups of people share experiences, they are more likely to have a common understanding of the messages being communicated. This can contribute to successful communication and minimize misunderstandings.

Question 8

________ is the process of transferring information and meaning between senders and receivers.

Accepted Answer

Communication is the process of exchanging information and meaning between senders and receivers. It involves encoding a message by the sender and decoding it by the receiver, and can occur through various mediums, such as verbal or written language, gestures, or symbols. Reflection refers to careful thought or consideration, projection refers to the act of projecting one's thoughts or emotions onto others, and illumination refers to the act of lighting or brightening something.

Question 9

In order to increase the chances of successful message delivery,communicators should consider audience expectations.

Accepted Answer

Understanding and meeting audience expectations is an essential element of effective communication. By considering and addressing the needs and preferences of your target audience, you can increase the likelihood of your message being received, understood, and acted upon. To achieve this, it is important to conduct audience analysis, involve your audience in the communication process, use language and tone that resonates with them, and deliver the message through the right channels at the right time. Failure to consider audience expectations can lead to misunderstandings, resistance, disengagement, or outright rejection of your message.

Question 10

If a message is fact-based,it will not be interpreted based on culture or personal beliefs.

Accepted Answer

Even fact-based messages can be interpreted differently based on one's cultural background and personal beliefs. Different cultures may have different interpretations of the same facts, and individuals may have preconceived notions that affect how they receive and interpret the message.

Question 11

Which of these is a good tactic for a minimizing the influence of cultural and personal beliefs when crafting a message?

Accepted Answer

Clarifying expectations helps to minimize the influence of cultural and personal beliefs when crafting a message because it ensures that everyone involved has a clear understanding of what is expected.

Question 12

How can a writer increase the chance that a message will be remembered and retrieved by the receiver?

Accepted Answer

Being sensitive to the audience's wants and needs is the best way to ensure a message is remembered and retrieved. If the message is tailored to the audience's interests and concerns, it is more likely to have an impact and be remembered. Incorporating the Internet of Things or cultural beliefs, instructing the audience in decoding techniques, or telling the audience how the message fits their perception of reality may not always be relevant or effective strategies for increasing message recall.

Question 13

Human or technological interventions between the sender and the receiver can block or distort messages.

Accepted Answer

It is true that both human and technological interventions can result in blocking or distorting messages between the sender and receiver. For example, if someone is speaking on the phone and the connection is bad, some words may be lost or distorted, making it difficult for the other person to understand the message being conveyed. Similarly, if someone is sending an email and the internet connection is unstable, the message may not be delivered or may be received in a distorted format. Human errors, such as misinterpretation or even intentional distortion of information, can also contribute to communication breakdowns.

Question 14

In order for a message to be sent successfully,which of the following must happen?

Accepted Answer

The message must be decoded and meaning must be assigned in order for it to be understood and acted upon. Empathy and cultural beliefs matching could potentially help with effectiveness, but are not necessary for the message to be sent successfully. Mentioning the technology platform used is irrelevant to the success of the message, and the audience being moved to respond is a separate issue from the message being sent successfully.

Question 15

As a contemporary approach to business communication,the ________ is interactive,conversational,and usually open to all who wish to participate.

Accepted Answer

The social communication model is interactive, conversational, and usually open to all who wish to participate. This approach utilizes social media and other online platforms that allow for real-time communication and collaboration between individuals and organizations. It allows for open dialogue and feedback between all parties involved, encouraging a more inclusive and engaging communication process.

Question 16

The only thing a person needs to receive a message is technical compatibility with the person who's sending the message.

Accepted Answer

Receiving a message also requires understanding the language or code in which the message is sent, as well as context, cultural understanding, and sometimes specific knowledge to fully comprehend the message beyond just technical compatibility.

Question 17

Companies can use ________ to identify and capitalize on market opportunities that are contained in large,complex,or dynamic sets of data.

Accepted Answer

Data visualization tools allow companies to analyze and understand large amounts of data quickly and clearly. This can help them identify market opportunities and make informed decisions. Telepresence and enterprise IM systems are communication tools, while crowdsourcing involves outsourcing tasks or gathering information from a large group of people.

Question 18

Which of the following is a disadvantage of the social communication model?

Accepted Answer

The social communication model often blurs the lines between professional and personal lives, which can be a disadvantage as it may lead to privacy concerns and difficulty in maintaining work-life balance.

Question 19

Which of the following is one of the ways businesses utilize the social communication model?

Accepted Answer

Businesses can utilize the social communication model by monitoring online discussions about the company. This allows them to listen to feedback from customers and respond to any concerns or issues. This approach is in line with the idea of two-way communication, which is a key component of the social communication model.

Question 20

What is meant by the expression "The Internet of Things (IoT)"?

Accepted Answer

The answer of What is meant by the expression "The...

Quiz 1: Understanding the Foundations of Business Communications