Question 1

Perceived incompatible differences resulting in some form of interference or opposition is known as ________.
A)conflict
B)problem creation
C)personality differences
D)troubleshooting
E)political opposition

Accepted Answer

The definition provided perfectly matches the concept of conflict. The other options are either too broad or unrelated to the concept.

Question 2

In which of the following situations are groups most effective?
A)a non-cohesive group in alignment with organisational goals
B)a cohesive group in alignment with organisational goals
C)a non-cohesive group
D)a cohesive group not in alignment with organisational goals
E)a cohesive group

Accepted Answer

A cohesive group in alignment with organisational goals is the most effective as they have unity and a clear understanding of what they are working towards. Cohesion allows for better communication, trust, and cooperation, leading to more effective problem-solving and decision-making. In addition, having a shared understanding of organisational goals ensures that the group is working towards the same objectives, increasing the chances of success.

Question 3

________ prevent a group from achieving its goals.
A)Functional conflicts
B)Command groups
C)Informal groups
D)Cross-functional teams
E)Dysfunctional conflicts

Accepted Answer

Dysfunctional conflicts create tension, decrease morale, and can prevent a group from achieving its goals. Functional conflicts, on the other hand, can actually improve group performance by promoting creativity and problem-solving. Command groups, informal groups, and cross-functional teams are different types of groups and do not necessarily prevent goal achievement.

Question 4

Which of the following is a potential means of limiting the free rider effect?
A)be able to identify individual responsibility
B)reward groups collectively, not individually
C)never allow an outsider into a group once it is formed
D)allow groups to punish poor team players
E)provide merit pay that is proportional to group effectiveness

Accepted Answer

The answer of Which of the following is a potential...

Question 5

A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?
A)performing pressure
B)cohesiveness conflict
C)role conflict
D)status separation
E)norms

Accepted Answer

The stares from other officers indicate that the new employee is not adhering to the unspoken rules or expectations about dress code, which are considered norms within the workplace culture. Norms are the informal guidelines of behavior and dress code that groups follow.

Question 6

According to the textbook, which of the following is NOT identified as a type of conflict that differentiates functional from dysfunctional conflict?
A)relationship conflict
B)ethical conflict
C)task conflict
D)process conflict
E)work conflict

Accepted Answer

The textbook identifies relationship, task, process, and work conflict as types of conflict that differentiate functional from dysfunctional conflict, but does not mention ethical conflict.

Question 7

Which view of conflict argues that conflict must be avoided?
A)interactionist view
B)traditional
C)contemporary
D)conservative
E)human relations view

Accepted Answer

The traditional view of conflict argues that conflict must be avoided as it is seen as a negative and destructive force that can harm relationships and hinder productivity.

Question 8

A middle manager who is expected by his/her boss to keep performance evaluations low to save on merit increase costs, but feels compelled to reward his/her high performing subordinates fairly, is experiencing which of the following?
A)norm decisiveness
B)role conflict
C)status separation
D)cohesiveness conflict
E)conformity pressure

Accepted Answer

The middle manager is experiencing role conflict, as he/she is expected to follow a norm of keeping performance evaluations low to save on costs, but also has a role of fairly rewarding high performing subordinates. This creates a conflict between expected roles.

Question 9

The findings of Asch's experiment utilising lines of different lengths would relate to which of the following?
A)work group cohesiveness
B)performance perceptions
C)role conflict
D)job status
E)workplace conformity

Accepted Answer

Asch's experiment utilising lines of different lengths was focused on workplace conformity, specifically how individuals conform to group opinions and behaviors, even if they disagree with them.

Question 10

What view of conflict sees it as natural, inevitable and potentially having positive results for the organisation?
A)interactionist view
B)human relations view
C)contemporary view
D)traditional view
E)conservative view

Accepted Answer

The answer of What view of conflict sees it as...

Question 11

________ occurs when a supervisor is earning less than his subordinates.
A)Conflict
B)Group divergence
C)Status incongruence
D)Group incohesiveness
E)Role conflict

Accepted Answer

Status incongruence occurs when a supervisor is earning less than his subordinates. This can lead to tension and conflict within the group as individuals feel that their status and the amount of authority they hold within the group is not properly aligned with their compensation.

Question 12

Education, age, skill and experience are examples of which of the following?
A)formal status categories
B)individual status categories
C)in-group status categories
D)informal status categories
E)out-group status categories

Accepted Answer

The answer of Education, age, skill and experience are examples...

Question 13

Which of the following is an accurate statement regarding status systems?
A)People generally have difficulty classifying people into status categories.
B)Status has cognitive but no behavioural consequences.
C)Education is an informal status characteristic.
D)Status is a weak motivator compared to other group issues.
E)Status is a contemporary research topic.

Accepted Answer

The answer of Which of the following is an accurate...

Question 14

________ refers to a prestige grading, position or rank within a group.
A)Role conflict
B)Status
C)Norm
D)Role
E)Accommodation

Accepted Answer

Status refers to a prestige grading or position within a group, which can be based on factors such as power, wealth, or occupation. It is a social position that individuals hold in a society and influences how they are perceived by others. Roles, norms, and accommodation do not directly relate to prestige or rank within a group. Role conflict refers to conflicting expectations for a particular role, norms are shared expectations within a group, and accommodation refers to adapting to meet the needs of others.

Question 15

In comparison to large groups, small groups ________.
A)have higher status
B)have shorter group tenure
C)tend to be more homogeneous
D)are better at obtaining diverse input
E)are faster at completing tasks

Accepted Answer

The answer of In comparison to large groups, small groups...

Question 16

The degree to which members are attracted to a group and share the group's goals is referred to as ________.
A)group norms
B)group continuity
C)group cohesiveness
D)group expansion
E)group diversity

Accepted Answer

Group cohesiveness refers to the degree to which members of a group are attracted to the group and share its goals. Group norms refer to the shared expectations and rules for behavior within a group. Group continuity and group expansion are not directly related to the level of attraction and goal-sharing among group members. Group diversity is the degree to which a group includes members from different backgrounds or with different characteristics.

Question 17

The 'free rider tendency' explains which of the following?
A)why group productivity grows in a linear fashion
B)why groups will tend to let an unproductive outsider in the group
C)why there is always one person who does not work as hard as other group members
D)why the productivity of groups is exponential
E)why individuals tend to expend less effort when they are working collectively than when they are working individually

Accepted Answer

The 'free rider tendency' refers to the tendency of individuals to expend less effort when they are working collectively than when they are working individually. This is often because they feel that their individual effort will not significantly impact the overall outcome and they can rely on others to carry the load.

Question 18

Which view of conflict sees it as absolutely necessary for effective organisational performance?
A)interactionist view
B)conservative view
C)human relations view
D)traditional view
E)contemporary view

Accepted Answer

The interactionist view of conflict argues that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively. This perspective encourages conflict on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and nonresponsive to needs for change and innovation.

Question 19

The acceptable standards or expectations that are shared by the group's members are referred to as ________.
A)roles
B)policies
C)norms
D)morals
E)values

Accepted Answer

Norms are the acceptable standards or expectations that are shared by the group's members. Roles are the expected behavior patterns associated with a particular position in a group or organization. Policies are predetermined courses of action established to provide a guide toward accepted business strategies and objectives. Morals are personal beliefs about what is right and wrong. Values refer to an individual's beliefs about what is important in life.

Question 20

The type of conflicts that the interactionist says support the goals of the organisation are known as ________.
A)functional conflicts
B)goal-oriented conflicts
C)realistic conflicts
D)strategic conflicts
E)natural conflicts

Accepted Answer

According to the interactionist perspective, functional conflicts are a type of conflict that supports the goals of the organization. These conflicts are constructive and relate to differences in ideas, opinions, and perspectives that can be resolved through open communication and collaboration among team members. This type of conflict can stimulate creativity and innovation, improve decision-making processes, and enhance group cohesiveness. Other types of conflicts such as goal-oriented, realistic, strategic, and natural conflicts may not necessarily support the goals of the organization.

Quiz 13: Managing Teams

Perceived incompatible differences resulting in some form of interference or opposition is known as ________.

In which of the following situations are groups most effective?

________ prevent a group from achieving its goals.

Which of the following is a potential means of limiting the free rider effect?

A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?

According to the textbook, which of the following is NOT identified as a type of conflict that differentiates functional from dysfunctional conflict?

Which view of conflict argues that conflict must be avoided?

A middle manager who is expected by his/her boss to keep performance evaluations low to save on merit increase costs, but feels compelled to reward his/her high performing subordinates fairly, is experiencing which of the following?

The findings of Asch's experiment utilising lines of different lengths would relate to which of the following?

What view of conflict sees it as natural, inevitable and potentially having positive results for the organisation?

________ occurs when a supervisor is earning less than his subordinates.

Education, age, skill and experience are examples of which of the following?

Which of the following is an accurate statement regarding status systems?

________ refers to a prestige grading, position or rank within a group.

In comparison to large groups, small groups ________.

The degree to which members are attracted to a group and share the group's goals is referred to as ________.

The 'free rider tendency' explains which of the following?

Which view of conflict sees it as absolutely necessary for effective organisational performance?

The acceptable standards or expectations that are shared by the group's members are referred to as ________.

The type of conflicts that the interactionist says support the goals of the organisation are known as ________.