Broadly defined,quality refers to the ability of a product or service to consistently meet or exceed design specifications.
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Q3: The term fitness for use is used
Q4: Performance and price are both considered to
Q5: Armand Feigenbaum was General Electric's top expert
Q6: All the dimensions of quality are equally
Q7: One of the primary determinants of product
Q9: As a dimension of service quality,tangibles refers
Q10: The degree to which a product satisfies
Q11: Reliability and durability are different terms used
Q12: Product serviceability is the primary dimension of
Q13: Various dimensions of quality are required to
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