Reliability and durability are different terms used to describe the same dimensions of product quality.
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Q6: All the dimensions of quality are equally
Q7: One of the primary determinants of product
Q8: Broadly defined,quality refers to the ability of
Q9: As a dimension of service quality,tangibles refers
Q10: The degree to which a product satisfies
Q12: Product serviceability is the primary dimension of
Q13: Various dimensions of quality are required to
Q14: Performance and special features are both considered
Q15: As a dimension of service quality,assurance refers
Q16: Tangibles is the dimension of service quality
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