As a dimension of service quality,assurance refers to the knowledge exhibited by personnel working in service organizations and their ability to convey trust and confidence.
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Q10: The degree to which a product satisfies
Q11: Reliability and durability are different terms used
Q12: Product serviceability is the primary dimension of
Q13: Various dimensions of quality are required to
Q14: Performance and special features are both considered
Q16: Tangibles is the dimension of service quality
Q17: The dimensions of product quality don't adequately
Q18: Quality is primarily determined by product design,while
Q19: Responsiveness is a dimension of quality that
Q20: Broadly defined,quality refers to the ability of
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