The dimensions of product quality don't adequately describe service quality.
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Q12: Product serviceability is the primary dimension of
Q13: Various dimensions of quality are required to
Q14: Performance and special features are both considered
Q15: As a dimension of service quality,assurance refers
Q16: Tangibles is the dimension of service quality
Q18: Quality is primarily determined by product design,while
Q19: Responsiveness is a dimension of quality that
Q20: Broadly defined,quality refers to the ability of
Q21: In sum,Crosby's concept of "quality is free"
Q22: The primary difference between internal failures and
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