Deming stresses that workers are primarily responsible for poor quality because they fail to follow instructions.
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Q18: Quality is primarily determined by product design,while
Q19: Responsiveness is a dimension of quality that
Q20: Broadly defined,quality refers to the ability of
Q21: In sum,Crosby's concept of "quality is free"
Q22: The primary difference between internal failures and
Q25: The cost of quality includes appraisal costs,failure
Q27: According to Deming,it is management's system that
Q28: HACCP is a quality control system designed
Q34: Juran describes quality management as a trilogy
Q36: Juran describes quality management as a trilogy
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