Asking questions about the current process in the hope that it will lead to important insights about why the current process isn't working as well as it could is called:
A)the 5W2H approach.
B)using quality circles.
C)benchmarking.
D)a PDSA cycle.
E)none of the choices.

Question

Quizplus · Accepted Answer

The 5W2H approach involves asking questions about the current process to identify areas that need improvement. By analyzing the current process from different angles (who, what, when, where, why, how, how much), it is possible to gain insights into why the process isn't working as well as it could. This approach is often used in problem-solving and process improvement methodologies such as Lean and Six Sigma.

Asking Questions About the Current Process in the Hope That