Sales Management at a Printing Services Firm Is Planning a Training

Sales management at a Printing Services firm is planning a training program to improve the performance of its salesforce.Which of the following would be MOST beneficial for management to include in the training sessions?

A) tests to identify the personality traits of members of the salesforce
B) tests to measure the analytic and organisational skills of the salesforce
C) information about the marketing strategies used by other printing companies
D) time-and-duty analysis for each salesperson
E) instructions on completing expense reports