By misrepresenting the true facts,Gretchen was able to convince a client to drop a life insurance policy with another company and to purchase a policy from the company that Gretchen represents.Gretchen has engaged in an illegal sales practice called

Question

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Twisting is the illegal sales practice of persuading a customer to drop an existing insurance policy and purchase a new policy that provides little or no significant benefit to the customer, but generates a higher commission for the agent. In this scenario, Gretchen misrepresented the true facts to convince the client to drop their existing policy and purchase a new one, which is a clear example of twisting.

By Misrepresenting the True Facts,Gretchen Was Able to Convince a Client