When resolving complaints, salespeople should focus on what they can do rather than what they can't do for the customer.

Name: When resolving complaints, salespeople should focus on what they can do rather than what they can't do for the customer.
Brand: Quizplus
Rating: 4.9 (37 reviews)

Question

Quizplus · Accepted Answer

This is because the focus should be on finding a solution for the customer rather than emphasizing limitations or excuses. By emphasizing what can be done, the salesperson can build trust and provide a positive customer experience.

When Resolving Complaints, Salespeople Should Focus on What They Can