The owner of Fiori Flower and Gift Shop has noticed a gradual decline in its number of customers over the last three years. The owner suspects that it is experiencing _____ due to the recent opening of a Kroger supermarket in the community.

Question

Quizplus · Accepted Answer

Customer churn refers to the loss of customers over time. The opening of a Kroger supermarket in the community could have lured Fiori Flower and Gift Shop's customers away, which could explain the gradual decline in its number of customers. Therefore, option A is the best choice. B, D, and E are not relevant in this context. An ethical dilemma is not mentioned in the scenario.

The Owner of Fiori Flower and Gift Shop Has Noticed