ROSQ (return on service quality)is used to help managers make decisions about service quality investments.

Name: ROSQ (return on service quality)is used to help managers make decisions about service quality investments.
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Question

Quizplus · Accepted Answer

ROSQ (return on service quality) is a metric used by managers to measure the return on investment in service quality. It helps in making informed decisions about whether or not to invest in improving service quality. Therefore, the statement is true.

ROSQ (Return on Service Quality)is Used to Help Managers Make