The receptionist at Dr. Smith's office is shut off from the waiting area by a glass partition. She opens a small door to communicate with patients. At times, it is difficult to get her attention. In this example, the servicescape plays a role as a negative.

Question

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The servicescape acts as a facilitator in this context, as it affects the ease of communication between the receptionist and patients, making it difficult to get her attention.

The Receptionist at Dr