Which of the following is an example of a behavior and action that defines the performance expected by customers?
A) Cost estimate is price customer pays
B) Fixes the product right the first time
C) Delivers the product on the promised date
D) Greets customers within 5 minutes of entering the store
E) All of the above

Question

Quizplus · Accepted Answer

All of the options listed are examples of behaviors and actions that define the performance expected by customers. Cost estimate is an important factor in determining whether a customer will choose to purchase a product or service. Fixing the product correctly the first time ensures that the customer does not have to return for additional repairs, and delivering the product on the promised date demonstrates reliability. Greeting customers promptly and courteously helps to create a positive customer experience.

Which of the Following Is an Example of a Behavior