With which service recovery strategy is total quality management (TQM) most closely associated?
A) Make the service fail safe
B) Learn from lost customers
C) Treat customers fairly
D) Encourage and track complaints
E) Act quickly

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is most closely associated with the service recovery strategy of making the service fail safe. TQM focuses on preventing errors and defects from occurring in the first place, rather than just detecting and correcting them after the fact. By implementing fail-safe procedures and systems, service providers can minimize the likelihood of service failures and improve overall service quality.

With Which Service Recovery Strategy Is Total Quality Management (TQM)