Research indicates that if an individual has to wait longer than eight seconds for an Internet site to download, then he or she will likely abandon plans to visit the site and move on to another site. In which of the service quality dimension that are used to evaluate web sites would a site be deficient if it took longer than eight seconds to download?
A) Assurance
B) Reliability
C) Fulfillment
D) Empathy
E) Efficiency

Question

Quizplus · Accepted Answer

Efficiency is the service quality dimension that relates to speed and convenience of the service delivery. Therefore, if a website takes longer than eight seconds to download, it would be deficient in terms of efficiency.

Research Indicates That If an Individual Has to Wait Longer