Which of the following statements regarding service purchase and consumption is true?
A) Service delivery can be conceived as an actor
B) Service encounters can be viewed as drama
C) Negative departures from a customer's expected service script detract from service performance
D) Customer compatibility influences customer satisfaction in low contact services
E) Customers do not play a role in a well-scripted service drama

Question

Quizplus · Accepted Answer

The Answer of Which of the following statements regarding service purchase and consumption is true?
A) Service delivery can be conceived as an actor
B) Service encounters can be viewed as drama
C) Negative departures from a customer's expected service script detract from service performance
D) Customer compatibility influences customer satisfaction in low contact services
E) Customers do not play a role in a well-scripted service drama

Which of the Following Statements Regarding Service Purchase and Consumption