Whenever she has to spend an hour in heavy traffic on the way to work,Sonya tends to speak rudely to her secretary,slam doors,and yell at clients.Sonya behavior can best be explained by

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Sonya's behavior can be explained by the frustration-aggression principle, which suggests that frustration can lead to aggressive behavior. In this case, Sonya is experiencing frustration from being stuck in traffic and is taking it out on others, such as her secretary, by speaking rudely, slamming doors, and yelling at clients.

Whenever She Has to Spend an Hour in Heavy Traffic