After a long and disappointing day at work, Jackie vents her frustration to her husband. "I can't believe I worked so hard for so long on this proposal and I'm not even going to get the chance to present it. I'll get no credit at all." Instead of hearing the frustration and hurt in her voice, Jackie's husband only hears the problem-instead of offering support, he offers her advice. "Next time you ought to get it in writing in advance that you'll get to make the pitch." We would characterize her husband's listening behavior as
A) monopolistic listening.
B) selective listening.
C) pseudolistening.
D) insensitive listening.

Question

Quizplus · Accepted Answer

Jackie's husband is demonstrating insensitive listening because he fails to recognize or respond to the emotional content of Jackie's message, focusing instead on providing a solution to the problem she described.

After a Long and Disappointing Day at Work, Jackie Vents