Kathleen is the new operations manager of a national stock brokerage firm.She recently attended a conference on the use of expectancy theory to motivate employees.In order to incorporate what she has learned,the first thing Kathleen must do is:

Question

Quizplus · Accepted Answer

The first step in incorporating expectancy theory to motivate employees is for Kathleen to determine what rewards are valued by her employees. She cannot effectively motivate her employees without knowing what they consider valuable. The other options may come into play later in the process, but determining employee values should be the first step.

Kathleen Is the New Operations Manager of a National Stock