Question 1

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its

Accepted Answer

Culture refers to the shared beliefs, values, and customs that guide the behavior of a group of people. In a company, culture can influence everything from decision-making to employee behavior and can have a significant impact on its success. The other options, environment, atmosphere, and values, are related to culture but do not encompass the full scope of it.

Question 2

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Accepted Answer

Management information systems (MIS) combines management, computer science, and other relevant disciplines to provide software solutions and business intelligence that aid decision-making processes within organizations. MIS involves studying people, processes, and technology in the context of a specific organization. Therefore, MIS deals with behavioral issues, technical issues, and the impact of information systems on the organization. The other options discuss more specific areas of information systems and technology, but do not encompass the full scope of MIS.

Question 3

The use of information systems because of necessity describes the business objective of

Accepted Answer

When a business is using information systems out of necessity, it means that they need such systems to survive in the market, for instance, to cater to customer needs, manage financial records, monitor inventory, and manage employees. The primary objective is not to gain a competitive advantage, but rather to keep the business running smoothly. Improved business practices and flexibility may be some of the benefits that come with the deployment of these systems, but they are not the primary objectives.

Question 4

The average number of tickets sold daily online is an example of

Accepted Answer

The average number of tickets sold daily online is not just raw data, but it has been processed and analyzed to provide meaningful information. Therefore, it is not just an input, but rather output that gives feedback on the performance of the online ticket sales system.

Question 5

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of

Accepted Answer

Verizon's digital dashboard provides real-time information to managers, allowing for more informed and quicker decision making. This improves decision making.

Question 6

Order data for baseball tickets and bar code data are examples of

Accepted Answer

Order data for baseball tickets and bar code data are both examples of raw input, which is unprocessed data that has not yet been analyzed or manipulated. Customer and product data and sales information may be derived from this raw input, but they are not the specific types of data being described in the question.

Question 7

The three activities in an information system that produce the information organizations use to control operations are

Accepted Answer

The three activities in an information system that produce the information organizations use to control operations are input, processing, and output. Input refers to the collection of data, processing involves manipulating and analyzing the data, and output is the presentation of the processed information to the user in a format that is easy to understand and use. Information retrieval, research, analysis, data analysis, processing, and feedback are all important components of an information system, but they are not the three activities that produce the information used to control operations.

Question 8

Which of the following objectives best describes the business strategy behind the technologies implemented in Disney's Operational Command Center, as discussed in the chapter case?

Accepted Answer

The answer of Which of the following objectives best describes...

Question 9

Data management technology consists of the

Accepted Answer

Data management technology refers to the software governing the organization of data on physical storage media. This includes database management systems, data warehousing tools, data mining software, and other technology that helps organizations store and manage their data effectively. The physical hardware and media used for storing data (option A) are important but not encompassed by data management technology alone. Option B pertains to operating systems, not data management technology. Option D refers to networking technology, not data management technology.

Question 10

An example of raw data from a national chain of automobile stores would be

Accepted Answer

Raw data refers to unprocessed or unaggregated data. Option C provides a specific, individual data point without any processing or summarization.

Question 11

Converting raw data into a more meaningful form is called

Accepted Answer

Converting raw data into a more meaningful form is known as processing. Processing is the second step in the data processing cycle.

Question 12

In a hierarchical organization, the upper levels consist of

Accepted Answer

The answer of In a hierarchical organization, the upper levels...

Question 13

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

Accepted Answer

The sixth important business objective of information technology is improved decision making. The other five objectives are already listed in the question.

Question 14

Thomas Friedman's declaration that the world was now "flat" meant that

Accepted Answer

Friedman's idea of a "flat world" implies that advances in technology (particularly the Internet) have leveled the global playing field, making it easier for individuals and small businesses to compete with larger, more established organizations. This has diminished some of the traditional advantages enjoyed by developed countries.

Question 15

Output

Accepted Answer

Output is the processed information that is transferred to the people or activities that will use it. Option A describes the process of creating output, while Option B describes the purpose of feedback. Option C describes the process of transferring data, but not necessarily processed information as in output.

Question 16

Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?

Accepted Answer

Dell's use of information systems to improve efficiency and implement mass customization techniques helped them achieve a competitive advantage in the industry. This allowed them to maintain consistent profitability and remain a leader in the market.

Question 17

Which of the following is not one of the current changes taking place in information systems technology?

Accepted Answer

All of the other options are current changes taking place in information systems technology. However, videopresence software is not a current change; it has been a part of information systems technology for several years.

Question 18

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Accepted Answer

The move to use ATMs was essential for banks to remain competitive and meet customer expectations, thus ensuring their survival in the evolving banking industry.

Question 19

Which of the following choices may lead to competitive advantage: 1. new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?

Accepted Answer

All three choices can lead to competitive advantage. New products, services, and business models can differentiate a company from competitors and attract new customers. Charging less for superior products can also differentiate a company and increase market share. Responding to customers in real time can improve customer satisfaction and loyalty, giving the company an advantage over competitors who do not offer such responsiveness. Therefore, all three choices can contribute to a competitive advantage.

Question 20

Organizational culture is best described by which of the following statements?

Accepted Answer

The answer of Organizational culture is best described by which...

Quiz 1: Information Systems in Global Business Today