Martin recently converted his printing brokerage company to a manufacturing process by purchasing a large press.What will Martin notice when he compares the manufacturing processes to the service operation?
A) Productivity is harder to measure in manufacturing.
B) It is harder to build inventory in manufacturing.
C) It is harder to establish quality standards in services.
D) Service operations involve less contact with customers.

Question

Quizplus · Accepted Answer

Manufacturing processes often have clear, quantifiable quality standards due to the tangible nature of their outputs, making it easier to establish and measure quality compared to services, which are intangible and can vary significantly based on customer experience and interaction.

Martin Recently Converted His Printing Brokerage Company to a Manufacturing