A manager of a small plumbing company is thinking about installing a total quality management (TQM)program.What should the manager be aware of if TQM is installed?
A) Costs cannot be allowed to limit quality goals.
B) Quality becomes the all-encompassing focus of management.
C) ISO 9000 will be the controlling criterion.
D) Reengineering is the most direct route to effective TQM.

Question

Quizplus · Accepted Answer

When TQM is implemented, quality becomes the primary focus of the management. It becomes integrated into all aspects of the company's culture, from daily operations to strategic planning. While costs remain important, the company should not compromise on quality to save money. ISO 9000 can be used as a guideline or standard for TQM, but it is not the only controlling criterion. Reengineering may be a part of TQM, but it is not the most direct route to effective TQM.

A Manager of a Small Plumbing Company Is Thinking About