Question 1

In the _________ approach, team members search for an intermediate position and this approach does create a solution, though not an optimal one.
A) Competing or Forcing
B) Collaborating, Confronting, or Problem Solving
C) Accommodating or Smoothing
D) Compromising

Accepted Answer

The described approach of searching for an intermediate position aligns with the compromising approach to conflict resolution. While compromising may not result in an ideal or optimal solution, it does create a mutually acceptable outcome for all parties involved.

Question 2

Conflict between team members should be handled by
A) the project manager.
B) the team members themselves.
C) a human resources representative.
D) higher level management.

Accepted Answer

Conflict resolution is a crucial skill for any team to possess, and resolving conflicts between team members is an important part of that skill. Ideally, team members should communicate effectively and work together to resolve conflicts on their own without involving higher-level management or a human resources representative. The project manager may become involved if the team members are unable to resolve the conflict, but it is best to first attempt to handle it internally among the team members.

Question 3

A disciplined, creative, and effective approach to problem solving is needed for project success.The nine-step approach to problem solving begins with develop a problem statement and the ninth step is determine if the problem has been solved.Which of the steps listed in not a step on the nine-step approach?
A) Revise the project plan.
B) Determine the most popular solution.
C) Gather data and verify the most likely causes.
D) Evaluate the alternative solutions.

Accepted Answer

Determining the most popular solution is not a step in the nine-step approach to problem solving. It is important to evaluate alternative solutions and gather data to verify the most likely causes, but selecting a solution simply because it is popular is not necessarily effective. The focus should be on selecting the solution that is most likely to solve the problem in a sustainable and effective manner.

Question 4

____________ should foster team building in whatever ways they can and be responsible for team building.
A) Team members
B) Project managers
C) The organization management
D) Stakeholders

Accepted Answer

The answer of ____________ should foster team building in whatever...

Question 5

Which of the following statements about conflict is false?
A) Conflict is bad and should be avoided.
B) Conflict on projects is inevitable and can be beneficial.
C) Differences of opinion are natural and must be expected.
D) Conflict provides an opportunity to gain new information, consider alternatives, develop better solutions to problems, enhance team building, and learn.

Accepted Answer

While conflict can be uncomfortable and challenging, it is not always inherently bad. In fact, conflict can lead to positive outcomes such as increased creativity, better problem-solving, and improved relationships when managed effectively.

Question 6

To reduce barriers to diversity, all of the following should be implemented or promoted except
A) promote and foster an environment to encourage differences without valuing the differences.
B) have team members attend training sessions on diversity.
C) have team members do things to support valuing diversity and the contributions of all team members.
D) have a common goal such as the project objective to bring the diverse group together.

Accepted Answer

Option A suggests encouraging differences without valuing them, which goes against the goal of reducing barriers to diversity. The other options promote valuing diversity and its contributions.

Question 7

In the ________ approach, individuals in conflict retreat from the situation and this approach can cause the conflict to fester and then escalate at a later time.
A) Avoiding or Withdrawing
B) Accommodating or Smoothing
C) Competing or Forcing
D) Compromising

Accepted Answer

The avoiding or withdrawing approach involves individuals in conflict avoiding the situation altogether. While this may provide a temporary sense of relief, it ultimately allows the conflict to fester and potentially escalate at a later time. Therefore, it is not a recommended approach for resolving conflict.

Question 8

Diversity is about acknowledging, understanding, and valuing differences and creating a work environment where
A) miscommunication and misunderstanding may be more likely to happen.
B) barriers exist for team performance.
C) differences can lead to more creative, faster, and higher-quality problem solving and decision making
D) team members exclude or have lower expectations of certain diverse groups.

Accepted Answer

Diversity can bring different perspectives and experiences to the table, leading to more innovative and effective solutions to problems. A diverse team can bring a depth and richness to discussions and decision-making processes that a homogeneous team could not achieve.

Question 9

In the ___________ approach, conflict is viewed as a win-lose situation and this approach can result in resentment and deterioration of the work climate.
A) Accommodating or Smoothing
B) Collaborating, Confronting, or Problem Solving
C) Competing or Forcing
D) Compromising

Accepted Answer

The competing or forcing approach views conflict as a win-lose situation where one party tries to force their solution on the other party. This approach can create resentment and deterioration of the work climate because it does not take into consideration the needs and concerns of the other party.

Question 10

People involved in projects are usually very busy working on their assigned tasks.Which of the following could hinder time management?
A) Check email frequently to receive communications quickly.
B) Make a to-do list at the end of each day and review first thing in the morning.
C) Say no to activities that will consume time but not contribute to accomplishing goals.
D) Control interruptions from the items on the to-do list.

Accepted Answer

Checking email frequently can be a major hindrance to time management as it can lead to distractions and interruptions in the work that needs to be accomplished.

Question 11

The project manager must secretly communicate the project objective and create a vision of the successful result of the project and the benefits it will provide.

Accepted Answer

The project manager should communicate the project objectives and vision openly and clearly to all stakeholders to ensure alignment, collaboration, and understanding of the project's goals and benefits.

Question 12

The ___________ approach emphasizes the search for areas of agreement within the conflict and minimizes the value of addressing differences and, even though this approach may make a conflict situation livable, it does not resolve the issue.
A) Avoiding or Withdrawing
B) Collaborating, Confronting, or Problem Solving
C) Accommodating or Smoothing
D) Compromising

Accepted Answer

The accommodating or smoothing approach is characterized by an emphasis on finding common ground and minimizing differences. It may help to reduce tension and create a temporary sense of resolution, but it does not address underlying issues or resolve the conflict in a meaningful way.

Question 13

Two actions a project organization can take to prevent wrongdoing are
A) having a policy and conducting training sessions on ethical behavior.
B) having a threatening process for reporting and training sessions on ethical behavior.
C) having a non-threatening process for reporting and a reporting site that does not follow up on the reported ethical violations.
D) having discussions about ethical issues and tolerating those that display the behavior or rewarding them with promotions.

Accepted Answer

Having a clear policy on ethical behavior and conducting training sessions to educate employees about it can help prevent wrongdoing by establishing a culture of ethics within the organization. It ensures that employees understand what is expected of them and the consequences of violating ethical standards.

Question 14

The following are examples of situations that provide an opportunity for unethical behavior except
A) Padding or falsifying travel expense reports.
B) Knowingly approving test results that are inaccurate.
C) Taking project supplies or using project equipment for professional use on the project.
D) Putting pressure on the project team to charge more or fewer hours than they actually worked to mislead management or the customer that the project expenditures are within budget.

Accepted Answer

Taking project supplies or using project equipment for professional use on the project is not inherently unethical, as it directly relates to the project's completion and is intended for that purpose. The other options involve deceit or manipulation for personal gain or to misrepresent the project's status.

Question 15

In the ________ approach, team members confront the issue directly and this approach requires each person must approach the conflict with a constructive attitude and a willingness to work in good faith with the others to resolve the issue for a win-win solution.
A) Avoiding or Withdrawing
B) Collaborating, Confronting, or Problem Solving
C) Accommodating or Smoothing
D) Compromising

Accepted Answer

The given approach is Collaborating, Confronting, or Problem Solving where team members work together to find a solution that benefits everyone. This approach requires a positive attitude and a willingness to work together to resolve the conflict. Option A is avoiding or withdrawing, where one tries to ignore or escape the conflict. Option C is accommodating or smoothing, where one may give in to the demands of the other. Option D is compromising, where both parties give up something to reach a middle ground. However, the Collaborating approach is the best choice as it seeks to create a win-win situation for all parties involved.

Quiz 11: The Project Team

In the _________ approach, team members search for an intermediate position and this approach does create a solution, though not an optimal one.

Conflict between team members should be handled by

____________ should foster team building in whatever ways they can and be responsible for team building.

Which of the following statements about conflict is false?

To reduce barriers to diversity, all of the following should be implemented or promoted except

In the ________ approach, individuals in conflict retreat from the situation and this approach can cause the conflict to fester and then escalate at a later time.

Diversity is about acknowledging, understanding, and valuing differences and creating a work environment where

In the ___________ approach, conflict is viewed as a win-lose situation and this approach can result in resentment and deterioration of the work climate.

People involved in projects are usually very busy working on their assigned tasks.Which of the following could hinder time management?

The project manager must secretly communicate the project objective and create a vision of the successful result of the project and the benefits it will provide.

The ___________ approach emphasizes the search for areas of agreement within the conflict and minimizes the value of addressing differences and, even though this approach may make a conflict situation livable, it does not resolve the issue.

Two actions a project organization can take to prevent wrongdoing are

The following are examples of situations that provide an opportunity for unethical behavior except

In the ________ approach, team members confront the issue directly and this approach requires each person must approach the conflict with a constructive attitude and a willingness to work in good faith with the others to resolve the issue for a win-win solution.