The purposes of a ____ should be to determine whether the project provided the customer with the anticipated benefits to assess the level of customer satisfaction, and to obtain any feedback that would be helpful in future business relationships with this or other customers.
A) post-project evaluation meeting with the customer
B) implementation training session with the team
C) pre-implementation meeting
D) post-project team meeting

Question

Quizplus · Accepted Answer

A post-project evaluation meeting with the customer is specifically designed to assess the success of the project from the customer's perspective, including whether they received the anticipated benefits, their level of satisfaction, and any feedback that can be used to improve future business relationships. Implementation training sessions and pre-implementation meetings are not focused on evaluating project success or customer satisfaction, and post-project team meetings are typically focused on reviewing the project performance from the team's perspective, rather than the customer's perspective.

The Purposes of a ____ Should Be to Determine Whether