In the early 1990s when the US.General Accounting Office (GAO) studied the financial effect of service quality on companies that had won the Malcolm Baldrige National Quality Award,it determined that these elite quality firms benefited in all of the following ways EXCEPT:
A) Increased market share
B) Improved return on sales
C) Improved sales per employees
D) Increased return on assets
E) Increased advertising
Correct Answer:
Verified
Q2: Which of the following is NOT likely
Q3: The _ states that the rank that
Q4: Which of the following is NOT likely
Q5: _ is the percentage of a customer's
Q6: The correlation between a brand's wallet allocation
Q8: A review of two decades of studies
Q9: Which of the following has the strongest
Q10: Offensive marketing effects involve market share,reputation and:
A)
Q11: When calculating share of wallet,a brand's _
Q12: The increased profits a service firm realizes
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