By involving employees in cross-functional teams to align their jobs with end customer requirements,a service firm is:

Question

Quizplus · Accepted Answer

Involving employees in cross-functional teams to align their jobs with end customer requirements is a strategy for managing internal marketing communications. This approach ensures that all employees understand the customer's needs and how their roles contribute to meeting those needs, fostering a unified internal effort towards customer satisfaction.

By Involving Employees in Cross-Functional Teams to Align Their Jobs