The Long Island Railroad installed ticket vending machines in train stations to expedite the purchase of train tickets during periods of peak demand.The Long Island Railroad is using which of the following waiting line strategies?
A) Establishing a reservation process
B) Making waiting fun or at least tolerable
C) Expanding waiting room capacity
D) Differentiating waiting customers
E) Employing operational logic to reduce wait

Question

Quizplus · Accepted Answer

The Long Island Railroad installed ticket vending machines to reduce the time customers spend waiting in line to purchase tickets, which is an example of employing operational logic to reduce wait.

The Long Island Railroad Installed Ticket Vending Machines in Train