Supermarkets with express checkout lanes for customers purchasing 10 items or less are using which of the following waiting line strategies?
A) Establishing a reservation process
B) Making waiting fun or at least tolerable
C) Expanding waiting room capacity
D) Differentiating waiting customers
E) Employing operational logic

Question

Quizplus · Accepted Answer

The express checkout lanes differentiate waiting customers by targeting customers with fewer items and thus decreases the wait time for those customers.

Supermarkets with Express Checkout Lanes for Customers Purchasing 10 Items