When Tony got in line to pay for his groceries,he picked the line in which he was required to scan the prices of his groceries and bag them himself.He was pleased with his use of a(n)_______ because he could take extra care in getting his eggs home unbroken without the risk of a store bagger dropping a melon on top of them.
A) Promotable differentiator
B) Ergonomic layout
C) SST
D) ISP
E) Robot

Question

Quizplus · Accepted Answer

SST stands for Self-Service Technology, which allows customers to perform tasks that were traditionally done by employees. In this case, Tony used an SST by scanning his own groceries and bagging them. This gave him more control over the process and allowed him to be more careful with delicate items like eggs.

When Tony Got in Line to Pay for His Groceries,he