_____ are services produced entirely by the customer without any direct involvement or interaction with the firm's employees.
A) Actor-oriented services
B) Drama monologues
C) Self-service technologies
D) Frequency marketing programs
E) Competitive differentiators

Question

Quizplus · Accepted Answer

Self-service technologies refer to services where the customer is able to completely produce the service without direct involvement or interaction with the company's employees. Examples include self-checkout kiosks, online banking, and automated airline check-in kiosks.

_____ Are Services Produced Entirely by the Customer Without Any