Discover Card has an automated inquiry system that enables card members to obtain their current balance,available credit and payment information via telephone without speaking to an account representative.With its automated inquiry system,Discover Card is enhancing customer participation in the service process by:
A) Recruiting customers
B) Positioning customers
C) Managing the customer mix
D) Defining customers' roles
E) Educating customers

Question

Quizplus · Accepted Answer

The automated inquiry system allows customers to define their own roles in the service process by accessing their account information without the assistance of an account representative.

Discover Card Has an Automated Inquiry System That Enables Card