Customer input can affect the service organization's productivity through both the quality of what they contribute and the resulting quality and quantity of output generated.

Question

Quizplus · Accepted Answer

Customer input can impact the service organization's productivity by providing valuable feedback and ideas for improvement, thereby enhancing the quality and quantity of output generated. On the other hand, if customer input is poor or insufficient, the productivity of the organization may suffer due to a lack of understanding of customer needs and expectations.

Customer Input Can Affect the Service Organization's Productivity Through Both