A service provider that has an inappropriate employee evaluation and compensation system will experience provider:

Question

Quizplus · Accepted Answer

Gap 3 relates to the discrepancy between service quality specifications and the service actually delivered. An inappropriate employee evaluation and compensation system can lead to employees being unmotivated or improperly trained, which directly affects the delivery of the service, thus creating Gap 3.

A Service Provider That Has an Inappropriate Employee Evaluation and Compensation