FedEx honors a handful of non-management employees with its Golden Falcon award each month,recognizing efforts that are "above and beyond their customary line of duty." This award includes a gold pin with the gold falcon emblem and ten shares of FedEx stock.By giving deserving employees the Golden Falcon award,FedEx is using which of the following human resources management strategies for closing provider gap 3?

Question

Quizplus · Accepted Answer

By recognizing, honoring, and rewarding non-management employees who go above and beyond their customary line of duty, FedEx is implementing a strategy to retain the best people. This is aimed at closing provider gap 3, which is the gap between service delivery and what customers expect. By retaining high-performing employees, FedEx can more consistently deliver high-quality service to customers.

FedEx Honors a Handful of Non-Management Employees with Its Golden