Based on the Framework for Understanding Physical Environment-User Relationships,a person's ___________ to the servicescape is what influences his or her behavior in the service environment.
A) Approach to
B) Commitment to
C) Affiliation with
D) Internal response to
E) Route to

Question

Quizplus · Accepted Answer

According to the Framework for Understanding Physical Environment-User Relationships, a person's internal response to the servicescape (such as their emotional state, mood, and psychological state) is what influences their behavior in the service environment. This is because their internal response affects their perception and evaluation of the space, which in turn affects how they behave within it. Therefore, option D - "Internal response to" - is the best choice.

Based on the Framework for Understanding Physical Environment-User Relationships,a Person's