Which of the following statements is a criterion for the creation of appropriate service standards?
A) The standards should be based on behaviors and actions that are very important to customers
B) The standards should be challenging even if that means they are unrealistic
C) The standards should be based on past complaints rather than current and future customer expectations
D) The standards should be established for behaviors and actions that at the present time cannot be improved
E) All of the above are criteria for the creation of appropriate service standards

Question

Quizplus · Accepted Answer

Service standards should be based on behaviors and actions that are very important to customers in order to ensure that the service provided meets their expectations and needs. Choices B, C, and D are not appropriate criteria for creating service standards as they may result in unrealistic or ineffective standards.

Which of the Following Statements Is a Criterion for the Creation