A retail store manager instructed two new sales associates to greet customers quickly when they enter the store.On the first day the sales associates are working on the selling floor,one sales associate greets customers immediately after they enter the store,while the other associate greets customers after they have looked around for a minute or two.Which of the following risks incurred by describing services in words alone has led to the sales associates greeting customers at different time intervals?
A) Overcautious
B) Ostentation
C) Objectivity
D) Biased interpretation
E) Transformation

Question

Quizplus · Accepted Answer

Biased interpretation - the retail store manager's instruction to "greet customers quickly" was open to interpretation and the two sales associates applied their own biases in interpreting what "quickly" meant. One associate took it literally and greeted customers immediately while the other associate allowed them to look around before greeting them.

A Retail Store Manager Instructed Two New Sales Associates to Greet