In a service blueprint,the line of visibility separates:
A) Customer actions from onstage contact employee actions
B) Backstage contact employee actions from support processes
C) Onstage contact employee actions from backstage contact employee actions
D) Onstage contact employee actions from support processes
E) Customer actions from backstage contact employee actions

Question

Quizplus · Accepted Answer

The line of visibility separates the onstage contact employee actions from the backstage contact employee actions in a service blueprint. This is because actions that take place onstage are visible to the customer, while backstage actions are not visible to the customer.

In a Service Blueprint,the Line of Visibility Separates