If the purpose of the service blueprint is to understand the customer's view of the process,the blueprint should be analyzed:
A) As a whole
B) Vertically,from the top to the bottom
C) From left to right
D) Vertically,from the bottom to the top
E) From right to left

Question

Quizplus · Accepted Answer

Analyzing the blueprint from left to right aligns with the customer's journey through the service process, reflecting the sequence of their experience.

If the Purpose of the Service Blueprint Is to Understand