If the purpose of the service blueprint is service redesign,the blueprint should be examined:
A) As a whole
B) Vertically,from the top to the bottom
C) From left to right
D) Vertically from the bottom to the top
E) From right to left

Question

Quizplus · Accepted Answer

When redesigning a service using a service blueprint, it is important to look at the entire process as a whole. This will allow for a comprehensive understanding of all the steps involved in the service delivery and identify areas that need improvement or optimization. Examining the blueprint vertically, horizontally, or in any other direction may provide insight into specific aspects of the service, but it may miss the bigger picture. Therefore, the best choice is to examine the blueprint as a whole.

If the Purpose of the Service Blueprint Is Service Redesign,the