When a guest staying at the Marriott Marquis in New York calls room service to order dinner,which of the following is an example of a backstage contact employee action?
A) Marriott food service order clerk takes guest's order
B) Guest receives meal from Marriott food delivery person
C) Guest calls room service
D) Marriott chef prepares meal
E) Marriott food delivery person delivers meal to guest

Question

Quizplus · Accepted Answer

The backstage contact employee action refers to activities that occur behind the scenes and are not directly visible to the guest. The Marriott food service order clerk taking the guest's order is an example of such an action, as it involves internal processing of the guest's request.

When a Guest Staying at the Marriott Marquis in New