When Simone dropped off her German Shepherd at the Puppy Heaven Kennel before she went on vacation,she was pleased when she saw that the waiting room was brightly lit,it looked and smelled clean,and all of the employees were wearing neat uniforms.In service blueprinting terms,the condition of the waiting room and the employee uniforms are examples of:
A) Physical evidence
B) Onstage contact employee actions
C) Backstage contact employee actions
D) Support processes
E) Customer actions

Question

Quizplus · Accepted Answer

The physical evidence of a service refers to the tangible and intangible elements that customers can perceive when they interact with the service provider. In this case, the condition of the waiting room and the employee uniforms are examples of physical evidence that Simone noticed when she dropped off her German Shepherd at the Puppy Heaven Kennel.

When Simone Dropped Off Her German Shepherd at the Puppy