Simone called the Puppy Heaven Kennel to reserve a kennel for her German shepherd while she went on vacation.In terms of the service blueprint,Simone's telephone call is an example of a(n):
A) Customer action
B) Onstage contact employee action
C) Backstage contact employee action
D) Support process
E) Audience action

Question

Quizplus · Accepted Answer

Simone's telephone call to reserve a kennel is an example of a "Customer action," which refers to any step taken by the customer as part of the service delivery process.

Simone Called the Puppy Heaven Kennel to Reserve a Kennel