When the dentist's office bills the patient who had an appointment but did not show up for it and did not cancel the appointed,it is an example of _____ because the patient was made aware of the policy before making the appointment.
A) Functional fairness
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Outcome fairness

Question

Quizplus · Accepted Answer

This is an example of procedural fairness because the patient was made aware of the policy before making the appointment, and therefore had the opportunity to cancel or reschedule if needed. The billing of the patient who did not show up or cancel is part of a fair and transparent process.

When the Dentist's Office Bills the Patient Who Had an Appointment